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Sr Manager-B2C Freight Central Operations

Job Description:

Roles and Responsibilities:

  • Plan and supervise the shipments from Warehouse to the End-user (B2C or B2B)
  • Communicate with clients and shippers and resolve any complaints
  • Negotiate shipping fees with couriers
  • Prepare sales reports for senior management
  • Keep a meticulous record of shipment information
  • Monitor and report on transportation costs
  • Research and suggest cost-effective shipping methods
  • Organize training sessions for employees (e.g. proper use of machines and handling of
  • hazardous material)
  • Keep organized records of freight or courier partners, schedules and completed orders
  • Ensure compliance with company policies and shipping legislation

Required Experience & Qualifications

  • To perform this job successfully, an individual must be able to perform each essential duty and
  • responsibility satisfactorily. The requirements below represent the knowledge, skills, and/or
  • abilities required.
  • Bachelor’s Degree, preferably in supply chain related field
  • Minimum of 3 years of experience in SCM and/or Transportation management - Proven
  • work experience as a Transportation Manager, Shipping Manager or similar role
  • Understanding of end-to-end supply chain management processes and functions
  • Good communication and facilitation skills, one-on-one and in groups
  • Must be highly organized self-starter and proficient in use of PC/MS office suite
  • (specifically in MS Excel and/or MS Access)
  • Able to meet objectives with minimal direction from supervision
  • Ability to travel if needed
  • Ability to work collaboratively and in ambiguity
  • Ability to resolve customer issues
  • Demonstrated leadership, versatility and integrity - Acting as a role model with regards to
  • communication, customer orientation, accountability, flexibility, accuracy and work ethics

About Prozo: Prozo is a fast-growing e-commerce fulfilment company. We are a 6 year old & a 100 member profitable tech-company with offices at Noida, Delhi, Hyderabad and Kolkata. We started our journey with the books category and are serving various international and domestic publishers for warehousing, technology, and fulfilment services. We are also serving many brands in other segments such as toys, food, retail health care, apparel and fashion accessories. The company was founded by Lieutenant Commander (Dr) Ashvini Jakhar in 2014, who is an alumni of prestigious institutions like AFMC-Pune, Indian School of Business, and McKinsey & Company. Our CTO, Mr Vaibhav Dhawan, who brings with him more than 14 years of technology experience, joined us 5 year ago. He loves to code and still spends the majority of his time in coding. Prior to joining Prozo, he has served in various organisations like Global Logic, SDG and EasyFix. He is an alumni of PEC, Chandigarh!

We are an equal opportunity employer and value diversity at Prozo. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or any other legally protected status.