Online Pickup Request Booking - Label-Free Dispatch

When a brand places an online pickup request through ProShip, the system notifies the assigned courier partner with the pickup address, number of packages, approximate weight, and destination details. The courier executive arrives at the pickup location, collects the shipments, and generates shipping labels offline at the courier hub using the details provided. This means brands can dispatch shipments without owning a label printer or pre-generating labels - the courier handles labelling post-collection. Full tracking is activated once the courier scans the shipment at their hub.

An online pickup request requires the pickup address, number of packages, approximate total weight, destination address or city, and preferred pickup date. These details are entered through the ProShip dashboard or API. No shipping label, AWB number, or pre-printed documentation is needed at the time of request - the courier partner handles all labeling and documentation at their hub after collection.

Tracking activates the moment the courier partner scans the shipment at their hub after collection. At the hub, the shipment is weighed, measured, labeled, and entered into the courier's tracking system. From that point forward, real-time milestone updates flow through ProShip's unified dashboard - including in-transit, out-for-delivery, and delivery confirmation statuses.

Yes, online pickup request booking is purpose-built for retail stores, franchise locations, pop-up shops, and temporary fulfillment points that lack dedicated shipping infrastructure like label printers or shipping software. Store staff simply place a pickup request through ProShip's dashboard and hand over packages when the courier arrives - no technical training or equipment needed.

Yes, ProShip provides API endpoints for programmatic pickup request creation. This enables brands to integrate label-free pickup scheduling into their own systems - internal ops dashboards, POS systems, or warehouse management tools. The API accepts the same details as the dashboard (address, package count, weight, destination) and returns a confirmation with the assigned partner and expected pickup window.

ProShip uses the PACE AI engine to assign the optimal courier partner based on the origin-destination pair, shipment weight, partner serviceability, and real-time availability. The brand receives confirmation with the assigned partner name and expected pickup time. For label-free pickups, PACE specifically selects partners that support offline label generation at their hub facilities.

Yes, ProShip supports bulk pickup request creation through CSV upload on the dashboard or batch API endpoints. This is useful for operations shipping from multiple locations simultaneously or consolidating multiple shipments into a single pickup. Each shipment in the bulk request is assigned its own tracking reference once the courier processes it at the hub.

If the assigned courier partner does not arrive within the scheduled pickup window, ProShip's system automatically flags the missed pickup and can reassign to an alternative partner. The brand receives an alert via the dashboard and can also manually trigger a reschedule. Pickup adherence rates are tracked per partner and feed into PACE's performance scoring for future allocation decisions.

Label-free pickup is available through courier partners that support offline label generation at their hub facilities. Most major PTL/LTL partners in ProShip's 15-partner freight network support this workflow. PACE automatically filters for label-free-capable partners when processing online pickup requests, ensuring the assigned courier can handle hub-based labeling.

Online pickup request uses the ProShip web dashboard or API with structured form-based entry, supporting features like bulk upload, detailed shipment specifications, and pickup scheduling. WhatsApp-based booking is a conversational alternative designed for non-technical users who prefer messaging over dashboard access. Both methods create the same pickup request in ProShip's system with identical tracking and courier assignment through PACE.