ProShip
D2C Freight Platform.
ProShip Feature List
Courier Allocation Engine
Smart Courier Allocation
ProShip gives you the power to choose how your orders are shipped. With our rule-based allocation, you can set specific rules based on shipment weight, delivery zone, payment mode, and invoice value, ensuring each order is managed just the way you want.
For even smarter shipping, our AI-driven technology automatically picks the best courier partners to speed up deliveries, cut costs, and keep Return to Origin (RTO) rates low. Whether you’re all about control or prefer to let AI do the work, ProShip has you covered for a seamless and reliable shipping experience.
OMS & Webstore Integrations
Integration Ecosystem
ProShip has robust integrations with all ecosystem enablers. Seamlessly integrated with top OMS platforms like Unicommerce, Vinculum, ProOMS, and EasyEcom, as well as leading webstores like Shopify, WooCommerce, and Magento, ProShip makes managing your shipments effortless.
Additionally, we are also listed a shipping provider on logistics SaaS platforms like ClickPost.
Our robust API suite allows forward integration, ensuring your shipping operations are fully connected and streamlined. With ProShip, your entire order management and webstore ecosystem work in perfect harmony, delivering a seamless shipping experience from start to finish.
Real Time Tracking
Real Time Tracking & Branded Customer Experience
ProShip keeps you in the loop with real-time tracking, thanks to our native and deep integrations with courier partners. Get instant status updates directly on ProShip, ensuring you’re always up to date with your shipments.
These updates are seamlessly passed on to your customer-facing platforms via webhooks and API integration, so your customers are never left in the dark. Plus, take advantage of ProShip’s free branded, white-labeled tracking page, giving your customers a smooth, consistent experience under your brand. With ProShip, real-time tracking isn’t just smart—it’s effortless.
ProReturns
Returns Management Suite
Managing returns is a breeze with ProShip's white-labeled suite. You’ll have access to multiple courier partners with deep expertise in reverse pickups, ensuring a smooth process from start to finish.
Our dynamic allocation engine selects the most optimal courier partner for each reverse pickup, while return reason-based QC rules allow you to customize quality checks according to the specifics of each return. ProShip seamlessly shares all necessary information—like product images, sizes, and tags—with the courier partner, so they can perform comprehensive checks right at the customer’s doorstep.
If the product passes inspection, it’s picked up; if not, the customer is promptly informed of the reasons for rejection.
Throughout the process, real-time notifications keep your customers in the loop, enhancing their trust and satisfaction with your service.
Customised Notifications
Real Time Notifications
With ProShip's Real-Time Notifications, keep your customers informed every step of the way.
Our system sends instant updates via SMS and WhatsApp, ensuring they always know the status of their shipment.
These notifications are not just real-time; they’re fully customizable and branded to match your business, offering a seamless and professional experience that reinforces your brand identity.
Whether it's a delivery update, a return confirmation, or any other key event, your customers receive timely, relevant information that enhances their confidence and satisfaction with your service.
NDR & NPR
Real Time Notifications
ProShip’s Delivery and Pickup Failure Handling is designed to keep things on track, even when issues arise. Our NDR (Non-Delivery Report) and NPR (Non-Pickup Report) systems operate on multiple levels to ensure smooth resolution.
1. Tele Calling : We offer customized, brand-specific scripted tele-calling in regional languages, ensuring that your customers receive a personal touch when resolving issues.
2. WhatsApp :Additionally, our WhatsApp automated flow allows customers to provide further instructions effortlessly, whether it’s reattempting delivery or pickup, updating an address, or even canceling the shipments.
3. Rules :For a truly hands-off approach, leverage ProShip’s rule-based engine to automatically handle NDR and NPR scenarios based on complex, pre-defined rules. With these robust options, you can ensure every delivery or pickup failure is managed effectively, minimizing disruptions and maintaining customer satisfaction.
Control Tower
Performance Management & Business Intelligence
ProShip’s Control Tower is your command center for identifying shipments at risk, powered by advanced algorithms that monitor every stage—pickup, handover, delivery, and RTO delivery.
Say goodbye to sifting through Excel sheets to find problematic shipments. Our Control Tower goes beyond simply flagging SLA breaches; it proactively identifies risks like multiple delivery attempts before RTO, shipments with no movement, and misrouted packages.
This intelligent system ensures you’re always ahead of potential issues, giving you the power to address them before they escalate, all from one centralized platform.
Smart Courier Allocation
ProShip gives you the power to choose how your orders are shipped. With our rule-based allocation, you can set specific rules based on shipment weight, delivery zone, payment mode, and invoice value, ensuring each order is managed just the way you want.
For even smarter shipping, our AI-driven technology automatically picks the best courier partners to speed up deliveries, cut costs, and keep Return to Origin (RTO) rates low. Whether you’re all about control or prefer to let AI do the work, ProShip has you covered for a seamless and reliable shipping experience.
Integration Ecosystem
ProShip has robust integrations with all ecosystem enablers. Seamlessly integrated with top OMS platforms like Unicommerce, Vinculum, ProOMS, and EasyEcom, as well as leading webstores like Shopify, WooCommerce, and Magento, ProShip makes managing your shipments effortless.
Additionally, we are also listed a shipping provider on logistics SaaS platforms like ClickPost.
Our robust API suite allows forward integration, ensuring your shipping operations are fully connected and streamlined. With ProShip, your entire order management and webstore ecosystem work in perfect harmony, delivering a seamless shipping experience from start to finish.
Real Time Tracking & Branded Customer Experience
ProShip keeps you in the loop with real-time tracking, thanks to our native and deep integrations with courier partners. Get instant status updates directly on ProShip, ensuring you’re always up to date with your shipments.
These updates are seamlessly passed on to your customer-facing platforms via webhooks and API integration, so your customers are never left in the dark. Plus, take advantage of ProShip’s free branded, white-labeled tracking page, giving your customers a smooth, consistent experience under your brand. With ProShip, real-time tracking isn’t just smart—it’s effortless.
Returns Management Suite
Managing returns is a breeze with ProShip's white-labeled suite. You’ll have access to multiple courier partners with deep expertise in reverse pickups, ensuring a smooth process from start to finish.
Our dynamic allocation engine selects the most optimal courier partner for each reverse pickup, while return reason-based QC rules allow you to customize quality checks according to the specifics of each return. ProShip seamlessly shares all necessary information—like product images, sizes, and tags—with the courier partner, so they can perform comprehensive checks right at the customer’s doorstep.
If the product passes inspection, it’s picked up; if not, the customer is promptly informed of the reasons for rejection.
Throughout the process, real-time notifications keep your customers in the loop, enhancing their trust and satisfaction with your service.
Real Time Notifications
With ProShip's Real-Time Notifications, keep your customers informed every step of the way.
Our system sends instant updates via SMS and WhatsApp, ensuring they always know the status of their shipment.
These notifications are not just real-time; they’re fully customizable and branded to match your business, offering a seamless and professional experience that reinforces your brand identity.
Whether it's a delivery update, a return confirmation, or any other key event, your customers receive timely, relevant information that enhances their confidence and satisfaction with your service.
Real Time Notifications
ProShip’s Delivery and Pickup Failure Handling is designed to keep things on track, even when issues arise. Our NDR (Non-Delivery Report) and NPR (Non-Pickup Report) systems operate on multiple levels to ensure smooth resolution.
1. Tele Calling : We offer customized, brand-specific scripted tele-calling in regional languages, ensuring that your customers receive a personal touch when resolving issues.
2. WhatsApp :Additionally, our WhatsApp automated flow allows customers to provide further instructions effortlessly, whether it’s reattempting delivery or pickup, updating an address, or even canceling the shipments.
3. Rules :For a truly hands-off approach, leverage ProShip’s rule-based engine to automatically handle NDR and NPR scenarios based on complex, pre-defined rules. With these robust options, you can ensure every delivery or pickup failure is managed effectively, minimizing disruptions and maintaining customer satisfaction.
Performance Management & Business Intelligence
ProShip’s Control Tower is your command center for identifying shipments at risk, powered by advanced algorithms that monitor every stage—pickup, handover, delivery, and RTO delivery.
Say goodbye to sifting through Excel sheets to find problematic shipments. Our Control Tower goes beyond simply flagging SLA breaches; it proactively identifies risks like multiple delivery attempts before RTO, shipments with no movement, and misrouted packages.
This intelligent system ensures you’re always ahead of potential issues, giving you the power to address them before they escalate, all from one centralized platform.
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Customers
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Pre-integrated Carriers
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Shipments Processed Monthly
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Partners
Integration Ecosystem
Seamless Integrations to Scale Your Business
Courier Partners
With more than 30 pre integrated courier partners for forward and revers shipments, you will always have a vast selection to chose from.
Order Management Systems
Native and stable integration with all leading order management systems of the country.
Webstores
Native apps for Shopify, Magento and WooCommerce coupled with Proship GST invoicing features allows you to ship faster than ever.
Customer Experience
With native integrations with WhatsApp, you can keep the customers informed at all times. Integrations with other ecommerce enabler platforms is also on the way.
NDR & NPR
We offer manual tele calling, IVR based calling and automated WhatsApp based flows manage NDR and NPR.
RVP Platforms
Apart from ProReturns, Proships own RVP platform, we also integrate with platforms like Pragma, EcoReturns and more for an end to end solution.
More Features
Escalation Management System
Our escalation management built system on top of freshdesk acts a single source for all issues related to shipments.
NDR Call Recording
For NDR that we manage and for every call we make, actual call recording with the customer is captured in Proship.
MPS Shipments
You can now book MPS shipments within Proship just like regular D2C shipments.
RVP QC Images
You can now check images captured by the courier partner at the customers doorstep during reverse pickups, in Proship itself.
SKU Wise RVP QC
With Proship's advanced RVP platform, you can have different QC parameters for different products in a same order.
Customised Shipping Labels
Simply drag drop a few elements, and have your branded shipping labels for every order.
Data Security & Compliance
ISO 27001
Internationally recognized standard for information security management.
ISO 9001
Globally accepted quality management system standard.
GDPR
Compliance with General Data Protection Regulation.
SOC 1
Controls for financial data reporting.
SOC 2
High standards for security and privacy.
Shipping Made Easy
Choose Prozo as your supply chain partner and experience the difference that operational excellence, technological integration, and a client-centric approach can make. Let us help you unlock the full potential of your supply chain and drive your business forward.