Control Tower
The Heartbeat of Prozo's Tech Suite : Powering Integrated Supply Chains with Seamless Performance Management for Fulfilment and Logistics, merging Digital and Physical for Ultimate Performance.
Warehousing Performance & SLA Management
Welcome to our state-of-the-art Order Management Dashboard, a one-stop solution for seamless oversight and management of all your order types. Designed for clarity and efficiency, our dashboard provides real-time insights into B2B, B2C, and D2C orders, ensuring you stay ahead of critical issues before they become obstacles. With a comprehensive view of new inwards and returns, you can manage your inventory effortlessly while maintaining customer satisfaction.
Our performance score called CT Score, allows us to gauge overall health of warehousing operations.
SLA Breach Prevention
Our email and WhatsApp based pre-emptive alert system ensures that every marketplace order receives the attention it deserves. With a hierarchical alert management system, notifications are sent to various stakeholders, including brand representatives, at critical intervals.
Alerts are dispatched at multiple timeframes such as SLA - 4 hours, SLA - 2 hours, SLA - 1 hour, SLA - 30 mins, and SLA - 15 mins, ensuring that everyone stays informed and can act swiftly. This structured approach guarantees that potential issues are addressed promptly, keeping operations smooth and efficient while maintaining a high level of accountability across all levels.
Manpower Planning
Our advanced Manpower Planning Module is integrated with our face recognition system, ensuring real-time attendance is captured for accurate workforce management. This system is natively integrated with our Warehouse Management System, providing a holistic view of operational efficiency. Each activity is meticulously benchmarked and recorded in units per hour, enabling precise productivity metrics.
Real-time insights and alerts keep us informed if the warehouse is staffed optimally or is understaffed, ensuring timely interventions.
Additionally, our Manpower Recommendation Module uses predictive analytics to suggest optimal staffing levels, guaranteeing we are fully equipped to meet your needs during peak sales periods.
Inventory Health
We believe that adherence to SLAs is directly proportional to the health of the inventory in our warehouses. That's why cycle counts and stock audits are key focus areas for us. To ensure precision and efficiency, we have established a dedicated control tower to monitor the following critical parameters:
1. Total Inventory Holding
2. Average Inventory Holding Per Day
3. Units Counted Per Day
4. Cycle Count as a Percentage of Inventory Holding
5. Discrepancies Found During Cycle Counts
Logistics Performance & SLA Management
Our cutting-edge D2C Freight Courier Partner Health Dashboard, designed for maximum transparency and efficiency. This intuitive tool offers a comprehensive overview of delivery health, from handover failures to pick-up pendencies and RTOs.
Each brand's performance is clearly visualized, allowing our team to swiftly identify and act on critical issues.
The performance score for each brand eliminates the need for manual data searches, allowing us to swiftly target and resolve bottlenecks.
Data Security & Compliance
ISO 27001
Internationally recognized standard for information security management.
ISO 9001
Globally accepted quality management system standard.
GDPR
Compliance with General Data Protection Regulation.
SOC 1
Controls for financial data reporting.
SOC 2
High standards for security and privacy.
Optimise Your Supply Chain
Choose Prozo as your supply chain partner and experience the difference that operational excellence, technological integration, and a client-centric approach can make. Let us help you unlock the full potential of your supply chain and drive your business forward.