Surface & Air Delivery - Pan-India Parcel Network

Surface delivery moves parcels by road through a hub-and-spoke network and typically takes 2-5 days depending on the origin-destination pair. Air delivery uses cargo flights for trunk movement and delivers within 1-3 days, making it ideal for time-sensitive or long-distance shipments. ProShip's PACE engine automatically selects the optimal mode based on urgency, cost, SLA, and pincode serviceability.

ProShip covers 25,910 pincodes through 8 surface partners and 24,012 pincodes through 6 air partners. Combined, this gives D2C brands near-complete pan-India reach. PACE evaluates real-time serviceability data to ensure every shipment is routed through the most reliable partner for its destination.

ProShip's air delivery network includes Delhivery, Xpressbees, DTDC, BlueDart, Pikndel, and Ekart. Each partner is continuously evaluated on delivery speed, success rate, and cost performance. PACE automatically selects the best-fit air partner for every shipment based on pincode-level historical performance data.

PACE evaluates five key factors in real time: SLA urgency, shipment weight and dimensions, origin-destination zone distance, cost constraints set by the brand, and pincode-level courier performance history. If the delivery deadline can be met via surface at lower cost, PACE selects surface; if speed is critical or the destination is remote, it routes via air - all without manual intervention.

Surface delivery is typically 30-50% cheaper than air delivery for the same origin-destination pair. The exact cost difference depends on shipment weight, dimensions, zone, and the courier partner selected. PACE factors in both cost and SLA requirements to recommend the most cost-effective mode that still meets your delivery commitment.

Yes, ProShip provides a unified tracking dashboard for both surface and air shipments across all 14 courier partners. Every shipment receives real-time status updates normalized into a consistent format regardless of the courier or mode, including pickup confirmation, in-transit milestones, out-for-delivery alerts, and delivery proof.

Yes, ProShip supports cash-on-delivery for both surface and air shipments across all integrated courier partners. COD remittance is managed centrally with D+1, D+2, and 4x monthly standard cycles. PACE also factors in payment mode when selecting couriers - routing COD shipments to partners with lower COD-specific RTO rates for each pincode.

Surface delivery on ProShip supports D2C parcels up to 25-30 kg depending on the courier partner, covering standard e-commerce shipments. Air delivery handles parcels in a similar weight range through express cargo networks. For heavier shipments, ProShip's PTL/LTL freight mode supports larger consignments through its 15-partner freight network covering 29,347+ pincodes.

ProShip's NDR management system handles delivery failures identically for both modes. When a courier flags a non-delivery, the system triggers automated resolution workflows including WhatsApp-based reattempt scheduling, tele-calling with brand-specific scripts, and rule-based auto-actions. Every shipment receives a minimum of 3 delivery attempts before RTO is initiated.

Yes, ProShip supports a hybrid allocation model where brands define baseline rules such as always using air for orders above a certain value or always using surface for specific zones. PACE operates within these guardrails while optimizing for the best courier partner within the selected mode. Custom rules for mode, weight slab, zone, and payment type are fully configurable from the dashboard.