WhatsApp Based Pickup Requests - Ship via Chat

Yes. Each team member can use their own WhatsApp account to send pickup requests to the ProShip handle. This is ideal for multi-location operations where different warehouse managers or coordinators need to initiate pickups independently - no shared login or dashboard access required.

No. WhatsApp-based pickup requests are designed for non-technical users. Simply message the ProShip WhatsApp handle with your shipment details and the system processes the request automatically. There is no app installation, API integration, or dashboard training required.

A WhatsApp pickup request requires four key details: pickup address (origin location), destination address or city, approximate shipment weight, and number of packages. The ProShip system parses these details from your message and creates the pickup request automatically. You receive a confirmation reply on WhatsApp with the assigned courier partner and tracking reference.

WhatsApp pickup requests are typically confirmed within minutes of sending the message. ProShip validates your shipment details, assigns the optimal courier partner via PACE, and sends you a WhatsApp confirmation with the tracking reference and expected pickup time. The entire process from message to confirmation happens in under 5 minutes during business hours.

Yes, every WhatsApp-initiated pickup request is synced to the ProShip dashboard in real time. The shipment appears alongside all other portal-booked and API-booked shipments with the same tracking, status updates, and reporting capabilities. WhatsApp-booked shipments are tagged for easy identification and audit trail purposes.

WhatsApp-based pickup requests on ProShip are primarily designed for PTL/LTL freight operations where warehouse teams need a quick, no-login method to schedule pickups. For D2C parcel shipments, the ProShip dashboard or API integration provides more detailed order-level booking capabilities including label generation, AWB assignment, and courier selection preferences.

ProShip uses the same PACE AI engine for WhatsApp-booked pickups as for portal-booked shipments. Based on the origin-destination pair, shipment weight, and real-time partner availability, PACE selects the optimal courier partner for cost, speed, and delivery reliability. The assigned partner is communicated in the WhatsApp confirmation message.

Yes, you can include a preferred pickup date in your WhatsApp message and ProShip will schedule the pickup accordingly. If no date is specified, the system schedules the pickup for the earliest available slot - typically the same day if the request is placed before the cutoff time, or the next business day for late requests.

There is no hard limit on the number of WhatsApp pickup requests per day. The system is designed to handle multiple requests from multiple team members across multiple locations simultaneously. Each request is processed independently, and all booked pickups are visible on the centralized ProShip dashboard for operations oversight.

WhatsApp pickup requests are authorized through pre-registered phone numbers linked to your ProShip account. Only WhatsApp numbers that have been authorized during onboarding can initiate pickup requests. All request details, confirmation messages, and tracking references are logged in the ProShip system with full audit trails for security and accountability.