India's Deepest Multi-Modal Freight Network
Surface. Air. Parcel. Express. Same-Day. Next-Day. Hyperlocal. Heavy & Bulky. PTL. FTL. Sample shipments. - All powered by PACE, our AI-driven courier allocation engine, across 25,910+ serviceable pincodes with 30+ logistics partners.
Every Speed. Every Mode. One Platform.
From hyperlocal 90-minute delivery to scheduled heavy & bulky shipments - Prozo's freight network covers every speed tier across India, all managed through a single ProSHIP dashboard.
Hyperlocal
68 darkstores · 745 pincodes
Instant commerce, quick-commerce fulfillment, dark store dispatch
Same-Day Delivery
8,813 pincodes
Urgent orders, perishables, high-value fashion, metro same-day promise
Next-Day Delivery
Metro-to-Metro and Intra-City
Premium delivery promise, metro-to-metro express shipping
D2C Surface
25,910 pincodes
Standard e-commerce fulfillment, pan-India coverage, cost-optimized
D2C Air
24,012 pincodes
Express delivery, time-sensitive shipments, Tier-1 and Tier-2 cities
Heavy & Bulky
23,682 pincodes
Furniture, appliances, fitness equipment, oversized parcels
PTL Freight Network
India's widest part-truck-load network with surface, air, and appointment-based delivery capabilities - including green channel access to major platforms.
Surface PTL
20,909 BAU pincodes + 8,438 ODA pincodes · 15 partners
Air PTL
4,754 BAU pincodes + 4,554 ODA pincodes · 3 partners
Green Channel Partnerships
| Partner | Zepto | Blinkit | Swiggy Instamart | Amazon | Flipkart | Myntra |
|---|---|---|---|---|---|---|
| Delhivery | ● | ● | ● | ● | ● | ● |
| Blue Dart | ● | ● | ● | ● | ● | ● |
| DP World | ● | ● | ● | · | · | · |
| Baral | ● | ● | · | · | · | · |
| Movein | ● | ● | ● | · | · | · |
| Ekart | ● | ● | ● | ● | ● | ● |
Technology That Powers the Network
ProSHIP TMS and the PACE allocation engine work together to deliver intelligent, automated freight management across every mode and speed tier.
ProSHIP TMS
A full-stack transport management system built for D2C, B2B, and marketplace logistics. Manage every shipment from a single dashboard - from order creation to delivery confirmation.
- Multi-modal freight management (surface, air, express, hyperlocal)
- Real-time tracking and visibility across 30+ partners
- NDR management with automated escalation workflows
- White-labeled returns portal with doorstep QC
PACE - Prozo Automated Courier Allocation Engine
PACE uses machine learning to score and rank courier partners at the pincode level - factoring in delivery speed, cost, RTO rate, serviceability, and historical performance. Unlike rule-only engines, PACE learns and adapts continuously.
| Capability | PACE | Others |
|---|---|---|
| AI-driven multi-parameter allocation | ✓ | ✗ |
| Full freight spectrum (D2C + PTL + Hyperlocal) | ✓ | ✗ |
| Real-time serviceability check | ✓ | ✓ |
| RTO-weighted scoring | ✓ | ✗ |
| Cost + Speed + SLA composite scoring | ✓ | ✗ |
| Historical delivery performance learning | ✓ | ✗ |
| Rule-based override capability | ✓ | ✓ |
| Pincode-level partner ranking | ✓ | ✗ |
| Standalone SaaS availability | ✓ | ✗ |
Partner Ecosystem
30+ logistics partners organized by capability - ensuring the right partner is allocated for every shipment type and delivery promise.
D2C Surface
25,910 pincodesD2C Air
24,012 pincodesSDD / NDD
8,813 pincodesHeavy & Bulky
23,682 pincodesHyperlocal / Dark Store
68 darkstores · 745 pincodesPTL Surface + Air
29,347+ pincodesRTO Reduction & NDR Management
A multi-layered approach to reduce returns, recover failed deliveries, and manage reverse logistics - all built into ProSHIP.
NDR Management Suite
- Automated WhatsApp NDR notifications
- IVR-based delivery confirmation calls
- Tele-calling team for manual intervention
- Reattempt scheduling with preferred time slots
- Address correction workflows
- Escalation matrix with SLA tracking
RTO Prevention
- Pre-dispatch order confirmation via WhatsApp/SMS
- AI-powered address verification and correction
- High-risk order flagging before dispatch
- PACE RTO-weighted courier allocation
Returns Management
- White-labeled returns portal
- OTP-verified return request initiation
- Reason-based doorstep quality checks
- Image upload and product verification
- Automated reverse pickup allocation
- Real-time return status notifications
Enterprise Services
Purpose-built capabilities for brands shipping at scale - from API integration to performance-linked pricing.
API Integration Suite
Comprehensive APIs for shipment creation, real-time tracking, COD reconciliation, and data-fetching - connect your custom webstore or app in hours, not weeks.
Weight Discrepancy Management
Workflow-based dispute resolution for weight discrepancies with automated invoicing built on top - minimizing billing errors and financial disputes.
Express CoD Remittance
Accelerated cash flow with D+1 and D+2 CoD remittance cycles, alongside standard 4x monthly remittance - keeping your working capital healthy.
Performance-Linked Commercials
Dynamic pricing aligned with delivery performance - your costs directly reflect shipping speed, delivery success rates, and RTO metrics.
Seamless Integrations
ProSHIP connects with your entire logistics and commerce stack - courier partners, order management, webstores, and post-shipping tools.
Control Tower Governs Every Shipment
Every shipment flowing through Prozo's freight network is governed by Control Tower - monitoring SLA adherence, triggering escalations, scoring courier performance, and surfacing latent risks before they become delivery failures. It's the central nervous system that ensures operational discipline across every partner and every mode.
Explore Control Tower →Ship Smarter. Ship Faster. Ship Everything.
From a single parcel to full truck loads - Prozo's multi-modal freight network with ProSHIP TMS and PACE AI gives you complete coverage across India. Start shipping today.
Frequently Asked Questions
What is Prozo's D2C freight network coverage?
Prozo's D2C freight network covers 25,910+ serviceable pincodes for surface shipping with 8 courier partners (ATS, Ekart, Delhivery, DTDC, Xpressbees, BlueDart, India Post, Professional Couriers), 24,012 pincodes for air express with 6 partners, and 8,813 pincodes for same-day/next-day delivery with 7 partners. The network is powered by ProSHIP TMS and the PACE AI-driven courier allocation engine.
What is PACE in Prozo's ProSHIP platform?
PACE (Prozo Automated Courier Allocation Engine) is Prozo's AI-driven courier allocation engine that covers the full freight spectrum - D2C surface, D2C air, same-day, next-day, hyperlocal, PTL, FTL, heavy & bulky, and sample shipments. PACE uses machine learning to optimize courier selection based on delivery speed, cost, RTO rates, serviceability, and historical performance across 30+ logistics partners.
Does Prozo offer same-day delivery?
Yes. Prozo offers same-day delivery (SDD) across 8,813 pincodes through partners including Shadowfax, Elasticrun, Tezz Logistics, Pikndel, Blitz, and Pico Express. Additionally, Prozo provides hyperlocal delivery in under 90 minutes from 68 darkstore pickup points across 745 pincodes through partners like Elasticrun, Blitz, Pikndel, Shadowfax, Phowtn, and Inamo.
What is Prozo's PTL freight network?
Prozo's PTL (Part Truck Load) network covers 29,347+ pincodes with 15 partners. Surface PTL serves 20,909 BAU pincodes and 8,438 ODA pincodes. Air PTL covers 4,754 BAU and 4,554 ODA pincodes with 3 dedicated partners. Prozo also supports appointment-based PTL deliveries with green channel access for major platforms.
What is green channel access in Prozo's PTL network?
Green channel access refers to Prozo's pre-approved appointment-based delivery partnerships with major platforms including Zepto, Blinkit, Swiggy Instamart, Amazon, Flipkart, and Myntra. Partners like Delhivery, Blue Dart, DP World, Baral, Movein, and Ekart have green channel status across these platforms, enabling faster dock-to-shelf delivery without delays.
Can brands use ProSHIP without Prozo's logistics services?
Yes. ProSHIP is available as a standalone SaaS TMS (Transport Management System). Brands can use ProSHIP to manage their own courier partnerships, leverage the PACE allocation engine, access NDR management, weight discrepancy resolution, returns management, and analytics - all without using Prozo's logistics network. ProSHIP integrates with 30+ courier partners, major OMS platforms, and all leading webstores.
Does Prozo handle heavy and bulky shipments?
Yes. Prozo's heavy & bulky D2C shipping covers 23,682 pincodes through 5 specialized partners: Delhivery, Xpressbees, Ekart, Shadowfax, and ATS. These shipments are handled with scheduled delivery windows and specialized handling protocols for oversized and heavy items.
How does Prozo reduce RTO rates?
Prozo reduces RTO rates through a multi-layered approach: pre-shipping order confirmation via WhatsApp/IVR/SMS, AI-powered address verification and correction, intelligent courier allocation via PACE based on historical RTO data, real-time NDR management with automated WhatsApp and tele-calling workflows, reattempt scheduling, and predictive analytics to flag high-risk orders before dispatch.
Start Shipping With Prozo
Get access to India's deepest multi-modal freight network - powered by ProSHIP TMS and PACE AI.
Get in Touch
Fill in your details and our team will reach out shortly.