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+91-9311847248| sales@prozo.com
Prozo
Prozo

Take control of your NDR shipments

Real-Time Updates

All orders marked non-delivered by Courier Partners are flagged for NDR real-time on our NDR platform.

NDR Management Workflow

An automated workflow is triggered for every non-delivery, ensuring prompt and systematic handling.

Multiple Delivery Attempts

The ProShip NDR suite ensures a minimum of three attempts for all your failed deliveries, maximizing the chances of successful delivery

Comprehensive Analytics

Monitor and manage the entire NDR funnel with detailed analytics to continuously improve your delivery processes

Choose your NDR Management option

Automated Rule-based NDR Actions

Define custom rules for handling failed deliveries, and let ProShip automate the feedback process to courier partners.

WhatsApp-Based NDR Management

Enhance customer interaction and delivery success with WhatsApp integration. Trigger customized WhatsApp messages to customers for failed deliveries, or auto-collect reattempts date or provide a new address, directly through WhatsApp

Tele-Calling Based NDR

ProShip’s tele-calling team engages directly with customers to resolve delivery issues. Customized scripts tailored to your brand ensure maximum conversion and customer satisfaction.

Building your own Returns Management Suite is easy!

Leverage on ProShip's white labeled returns management suite to accept returns from your customers. Plug and play, up in no time!

How this works ?

01

Short URL Generation: We generate a short URL for you, completely white-labeled which works on your shipment data.

02

Policy Configuration: You define customised global and SKU level return policies in ProShip. Configure the reasons for which you will accept returns. Additionally, define the time until which you will accept returns example 7 days post delivery.

03

Return Request Process: Customers (via an OTP verification process) select the products they want to return and place a return request. Optionally, have the customer upload images along with the return request.

04

Approve or Reject Return Requests: All requests land into your ProShip panel. You review the request and approve or reject the same. As soon as you approve, we assign the most optimal shipping partner to pick the goods from the customers doorstep.

05

Reason based quality checks at pickups: Depending upon the reason selected by the customer, our courier partners do a thorough quality check at customers doorstep.

06

Real time notifications: As soon as the pickup happens, ProShip receives a real time notification confirming that QC was successful and the shipment was picked up from customers doorstep.

07

Refund or Replace: You can now issue a refund or replace as per the policy with absolute confidence.

Returns Management - More Capabilities

Doorstep Quality Checks: Ensuring Confidence in Returns

Multiple Courier Partners

With ProShip you get access to multiple courier partners who have deep expertise in reverse pickups.

Dynamic Allocation

Leverage on Proship's comprehensive allocation engine to assign the most optimal courier partner for your reverse pickup.

Return reason-based QC Rules

Configure return reason-based QC rules in ProShip. ProShip shares relevant information (product image, size, color, tags, etc.) required for QC with the courier partner.

Comprehensive Checks

Our courier partners conduct thorough quality checks at the customer’s doorstep. If the product meets the quality standards, it is picked up; otherwise, the customer is informed about the reasons for the rejection.

Notifications

Your customers receive real-time notifications once the shipment is picked up, boosting customer trust and satisfaction.

Optimise Your Supply Chain

Choose Prozo as your supply chain partner and experience the difference that operational excellence, technological integration, and a client-centric approach can make. Let us help you unlock the full potential of your supply chain and drive your business forward.

50+
Warehouses Pan-India
30+
Logistics Partners
120+
Enterprise Brands
+91-9311847248sales@prozo.com

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Frequently Asked Questions

What are Prozo's post-shipping solutions?
Prozo's post-shipping solutions include NDR (Non-Delivery Report) management, returns management suite, real-time tracking, and delivery optimization tools. These services are designed to increase delivery success rates, reduce RTOs, streamline reverse pickups, and enhance customer experience after an order is shipped.
How does Prozo's NDR management work?
Prozo's NDR management automatically flags all non-delivered shipments in real-time and triggers automated workflows for each failed delivery. The system ensures a minimum of three delivery attempts using telecalling, WhatsApp automation, and rule-based re-scheduling to maximize successful deliveries.
What NDR management options does Prozo offer?
Prozo offers multiple NDR management tiers through ProSHIP. Options range from basic automated workflows with real-time flagging to comprehensive management with telecalling, WhatsApp outreach, address correction, and detailed analytics dashboards for monitoring the entire NDR funnel.
How does Prozo's returns management suite work?
Prozo's returns management is a white-labeled suite where customers initiate returns via OTP verification, select products, and optionally upload images. You review and approve/reject requests in ProSHIP, and Prozo assigns the optimal courier for doorstep pickup with quality checks.
Does Prozo support doorstep quality checks for returns?
Yes, Prozo supports doorstep quality checks based on configurable return reasons. ProSHIP shares product details (images, size, colour, tags) with the courier partner, who conducts thorough QC at the customer's doorstep before accepting or rejecting the return pickup.
How does Prozo handle return policy configuration?
Prozo allows you to define customized global and SKU-level return policies in ProSHIP. You can configure which reasons qualify for returns and set time windows (e.g., 7 days post delivery). The white-labeled returns page enforces these policies automatically for each customer request.
What courier partners does Prozo use for reverse pickups?
Prozo integrates with multiple courier partners who specialize in reverse pickups through ProSHIP. The platform's dynamic allocation engine automatically assigns the most optimal courier partner for each reverse pickup based on location, cost, and service performance.
Does Prozo provide real-time notifications for returns?
Yes, Prozo provides real-time notifications throughout the returns process. Customers receive updates when pickups are scheduled, when QC is completed, and when the shipment is picked up. ProSHIP also sends real-time notifications to your system confirming successful pickups.
How does Prozo help reduce RTO rates?
Prozo reduces RTO rates through a combination of automated NDR workflows, multiple delivery attempts, telecalling for address confirmation, WhatsApp-based customer outreach, and comprehensive analytics to identify and address delivery failure patterns systematically.
How do I integrate Prozo's post-shipping solutions?
You can integrate Prozo's post-shipping solutions by signing up and connecting your existing shipping data with ProSHIP. Prozo generates a white-labeled short URL for your brand, and you configure your return policies. The entire setup is plug-and-play and can be live in minimal time.
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