Enterprise-Grade Features
Custom labels, escalation management, NDR call recording, doorstep QC, and multi-piece shipments — built for brands that operate at scale.
Custom Shipping Labels
Drag-and-drop label designer with brand logo, colours, and barcodes.
Escalation Management
Freshdesk-integrated ticketing with auto-routing and resolution tracking.
NDR Call Recording
Every NDR tele-call recorded and linked to the shipment for audit.
Multi-Piece Shipments
Box-level tracking and label generation for multi-piece orders.
Doorstep QC Images
Courier-captured photos at pickup to verify product condition.
SKU-Wise Return QC
Different QC parameters per SKU — size, colour, tags, damage.
Custom Shipping Labels
Every package that leaves your warehouse carries your brand identity. ProShip's drag-and-drop label designer lets you create shipping labels with your logo, brand colours, custom fields, and barcodes — generated automatically for every order.
- Drag-and-drop visual label designer
- Brand logo, colours, and custom fields
- Auto-generated for every shipment
- Supports all carrier label formats
- Consistent branding across 30+ couriers
What You Can Customise
- Brand logo placement and sizing
- Colour scheme and typography
- Barcode type and position
- Custom fields (order ID, channel, etc.)
- Return label auto-inclusion
Integrated Ticketing System
Shipment issues don't get lost in email threads. ProShip's escalation management system integrates with Freshdesk to create a single source of truth for all shipment-related tickets — with automated routing, priority tagging, and resolution tracking.
- Auto-ticket creation on shipment exceptions
- Priority tagging by issue type and SLA
- Automated routing to the right team
- Resolution tracking with time-to-close metrics
- Full shipment context attached to every ticket
Escalation Flow
- Exception detected → Ticket created
- Auto-classified by type and priority
- Routed to ops / courier / brand team
- Resolution tracked against SLA
- Closed with audit trail
Doorstep QC & SKU-Wise Verification
Don't accept returns blindly. ProShip enables courier-captured QC images at the doorstep and SKU-level quality checks — so you verify product condition before the return enters your warehouse.
- Courier captures photos at customer doorstep
- Images linked to shipment in ProShip dashboard
- Brand-defined QC rules per SKU
- Check size, colour, tags, damage per product
- Reject non-compliant returns before pickup
QC Parameters You Define
- Product condition (sealed / opened / damaged)
- Size and colour match
- Tags and labels intact
- Accessories included
- Custom brand-specific checks
NDR Call Recording & Automation
Every non-delivery attempt gets a complete audit trail. ProShip records all NDR tele-calls, links them to the shipment, and automates resolution through WhatsApp and rule-based workflows — reducing RTO rates significantly.
- Every NDR call recorded and stored
- Playback directly from ProShip dashboard
- WhatsApp-based automated customer resolution
- Regional language tele-calling scripts
- Rule-based auto-reattempt scheduling
NDR Resolution Channels
- Automated WhatsApp messages
- IVR-based reattempt confirmation
- Tele-calling with brand scripts
- SMS fallback for non-WhatsApp users
- All interactions logged per shipment
Multi-Piece Shipment (MPS) Management
Large orders with multiple boxes are handled as seamlessly as single-piece shipments. ProShip generates box-level tracking, individual labels per piece, and delivery confirmation for every box in a multi-piece order.
- Book MPS like standard D2C shipments
- Individual label per box with shared AWB
- Box-level real-time tracking
- Delivery confirmation per piece
- Works across all integrated carriers
MPS Workflow
- Order received → Split into boxes
- Label generated per box
- Shared tracking number for customer
- Box-level status updates
- Consolidated delivery confirmation
Part of the Prozo Technology Stack
Enterprise features work seamlessly with every other Prozo module.
ProOMS
Order aggregation
ProWMS
Warehouse ops
ProShip
Freight + enterprise features
Control Tower
SLA governance
Frequently Asked Questions
Can I use custom shipping labels with all courier partners?
How does the escalation management system work?
Are NDR call recordings stored permanently?
Can I set different QC rules for different product categories?
Do these features work with ProShip standalone (without Prozo warehousing)?
Is there additional pricing for enterprise features?
Enterprise Features, Standard Pricing
Custom labels, QC workflows, call recording, and MPS — included in every ProShip plan. No add-ons, no surprise charges.
Optimise Your Supply Chain
Choose Prozo as your supply chain partner and experience the difference that operational excellence, technological integration, and a client-centric approach can make. Let us help you unlock the full potential of your supply chain and drive your business forward.
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