B2C Marketplace Fulfilment - Amazon, Flipkart, Myntra & More

Frequently Asked Questions

Which Indian marketplaces does Prozo integrate with for B2C fulfilment?

Prozo integrates with 50+ marketplaces through ProOMS, including Amazon, Flipkart, Myntra, Ajio, Meesho, Nykaa, Tata CLiQ, JioMart, Snapdeal, and many more. Orders are auto-imported in real-time, allocated from a single inventory pool, and dispatched with marketplace-compliant labeling and packaging. Tracking updates sync back to each marketplace automatically, ensuring SLA compliance and a seamless customer experience.

How does single-pool inventory work across multiple marketplaces?

ProOMS maintains a unified inventory pool that serves all connected marketplace channels simultaneously. When an order arrives from any marketplace, ProOMS checks real-time available stock, allocates inventory, and triggers the fulfilment workflow in ProWMS. Stock levels are decremented instantly across all channels, preventing overselling. This single-pool approach maximizes inventory utilization, reduces dead stock, and eliminates the need to split inventory across channel-specific warehouses.

How does Prozo handle marketplace-specific labeling and packaging requirements?

Each marketplace has unique labeling, packaging, and documentation standards. ProWMS stores channel-specific packaging rules - label formats, box sizes, invoice templates, and compliance stickers - and automatically applies the correct configuration based on the order source. Whether it's Amazon's FNSKU labels, Flipkart's shipping labels, or Myntra's poly-bag and tag requirements, the pick-pack workflow ensures every shipment is marketplace-compliant without manual intervention.

How does Prozo help protect seller ratings on Amazon and Flipkart?

Prozo protects seller ratings through SLA-driven dispatch prioritization, barcode-verified packing accuracy, and real-time tracking sync. ProOMS ranks orders by marketplace SLA urgency and routes them to the nearest FC with available stock. ProSHIP's PACE engine selects the fastest compliant courier. The result is consistently high on-time dispatch rates and low cancellation/return rates - the two primary metrics that determine seller performance scores on Amazon and Flipkart.

Can Prozo handle marketplace returns for B2C orders?

Yes. Prozo operates dedicated Return Processing Centres integrated with marketplace reverse logistics systems. When a customer initiates a return on Amazon, Flipkart, or any connected marketplace, ProSHIP RMS manages the pickup and inbound logistics. At the RPC, returned items undergo camera-recorded unboxing, quality inspection, and grading. Grade A items are restocked immediately, Grade B items are refurbished, and Grade C items are routed for liquidation - all tracked end-to-end in ProWMS.

Does Prozo support FBA-like (Fulfilled by Amazon) preparation services?

Yes. Prozo handles Amazon FBA Prep including FNSKU labeling, poly-bagging, bubble-wrapping, suffocation warnings, and box-level carton labeling per Amazon's Seller Central requirements. Products are prepared in-warehouse before being shipped to Amazon fulfilment centres. This is also available for Flipkart Assured and other marketplace-managed fulfilment programs that require pre-processing before inbound.

How does Prozo manage inventory allocation when multiple marketplaces compete for the same stock?

ProOMS maintains configurable channel-level allocation rules and safety-stock thresholds. Brands can reserve a percentage of stock for priority channels, set minimum buffers for each marketplace, and define overflow rules for surplus inventory. Real-time allocation ensures high-velocity channels do not cannibalize stock meant for others. During flash sales, temporary allocation overrides can be activated and reverted with a single configuration change.

What reporting does Prozo provide for marketplace fulfilment performance?

Prozo provides marketplace-specific performance dashboards through Control Tower, covering metrics like dispatch SLA adherence, order-to-ship time, pick accuracy, return rates, and cancellation rates - broken down by marketplace, SKU, and fulfilment centre. Weekly and monthly reports help brands identify performance gaps, optimize inventory positioning, and improve seller scores across Amazon, Flipkart, Myntra, and other connected platforms.

Can Prozo fulfil marketplace orders from multiple warehouse locations?

Yes. ProOMS uses intelligent order routing to allocate each marketplace order to the optimal fulfilment centre based on proximity to the customer, real-time stock availability, and SLA requirements. Brands can distribute inventory across multiple Prozo facilities in different cities, and ProOMS automatically selects the best node for each order. This multi-node fulfilment strategy reduces delivery times and shipping costs while improving marketplace SLA compliance.

How does Prozo handle flash sale volumes on marketplaces like Amazon and Flipkart?

Flash sale volumes are managed through advance capacity planning and pre-staging. Brands share their promotional calendar with Prozo, and the operations team scales warehouse staffing, packing station capacity, and carrier allocation ahead of the event. ProOMS prioritizes flash sale orders by SLA urgency, and ProWMS runs extended dispatch shifts to ensure all orders are processed within marketplace-mandated timelines. On-demand overflow capacity is activated if volumes exceed the primary facility's throughput.