D2C Webstore Fulfilment - Shopify, WooCommerce & Custom Storefronts

Frequently Asked Questions

Which webstore platforms does Prozo integrate with for D2C fulfilment?

Prozo offers pre-built integrations with Shopify, WooCommerce, Magento, and supports custom storefront APIs. ProOMS syncs orders in real-time the moment a customer checks out - pulling in SKU details, shipping address, payment status, and any special instructions. Inventory levels are updated across the webstore and all connected channels instantly, preventing overselling and ensuring accurate stock display on your storefront.

Can Prozo handle branded packaging and custom inserts for D2C orders?

Absolutely. Branded unboxing experiences are critical for D2C brands, and Prozo's fulfilment centres are equipped to handle brand-specific packaging materials, custom box designs, tissue paper, thank-you cards, promotional inserts, and sticker seals. ProWMS stores your packaging SOP and ensures every order is packed to your brand's exact specifications - whether it's a standard shipment or a seasonal gift edition.

How fast can D2C webstore orders be dispatched?

Prozo offers same-day dispatch for D2C orders placed before the cut-off time. ProOMS syncs the order in real-time, ProWMS triggers the pick list immediately, and trained warehouse teams execute pick-pack with branded materials. ProSHIP's PACE engine selects the optimal courier for speed and cost, and the shipment is handed off the same day. Customers receive a branded tracking page with real-time updates, reinforcing the D2C brand experience through to delivery.

How does Prozo handle COD (Cash on Delivery) orders for D2C brands?

Prozo fully supports COD order fulfilment for D2C webstores. ProOMS flags COD orders during import, and ProSHIP selects courier partners that offer COD collection services in the delivery pin code. Courier-collected payments are remitted to the brand per the agreed cycle. ProOMS also supports COD-to-prepaid conversion workflows where brands can send payment links to customers before dispatch to reduce RTO (Return to Origin) rates.

Can Prozo manage subscription box fulfilment for D2C brands?

Yes. Prozo handles recurring subscription box fulfilment by integrating with subscription management platforms and Shopify apps. ProOMS receives scheduled orders at the configured frequency, and ProWMS triggers pick-pack workflows with the correct assortment and branded packaging for each subscription cycle. Variable box contents, seasonal variations, and personalized inserts are supported through configurable VAS work orders.

How does Prozo reduce RTO rates for D2C orders?

Prozo reduces RTO (Return to Origin) rates through multiple mechanisms: address verification via ProSHIP before dispatch, NDR (Non-Delivery Report) management with automated customer re-attempts and rescheduling, COD-to-prepaid conversion prompts, and intelligent courier selection that matches the best-performing carrier to each pin code. Brands using Prozo's RTO reduction suite typically see a 15-25% improvement in successful delivery rates.

Does Prozo offer branded tracking pages for D2C orders?

Yes. Prozo provides white-labeled, brand-customized tracking pages that replace generic courier tracking links. These branded pages display the brand's logo, colours, and messaging alongside real-time shipment status updates. They can also include promotional banners, cross-sell recommendations, and social media links - turning the post-purchase tracking experience into a marketing touchpoint that reinforces brand identity and drives repeat purchases.

Can Prozo fulfil D2C and marketplace orders from the same inventory?

Yes. Prozo operates a single-inventory-pool model where D2C webstore orders and marketplace orders (Amazon, Flipkart, Myntra) are fulfilled from the same stock. ProOMS allocates inventory in real time across all connected channels, preventing overselling. Channel-specific packing rules - branded packaging for D2C, marketplace-compliant labeling for Amazon/Flipkart - are applied automatically at the packing station based on the order source.

What integrations does Prozo support beyond Shopify and WooCommerce?

Beyond Shopify and WooCommerce, Prozo integrates with Magento, BigCommerce, OpenCart, and custom-built storefronts via REST API. ProOMS also connects with payment gateways, CRM platforms, and marketing tools commonly used by D2C brands. For brands using headless commerce architectures, Prozo offers flexible API endpoints for order creation, inventory sync, and shipment tracking that work with any frontend framework.

How does Prozo handle exchange orders for D2C brands?

Exchange orders are managed through ProOMS's integrated exchange workflow. When a customer requests an exchange on the D2C webstore, ProOMS creates a linked reverse-and-forward order - scheduling the return pickup and the replacement dispatch simultaneously. ProSHIP coordinates both legs, and ProWMS ensures the replacement item is allocated and packed before the return is even picked up. This reduces the exchange turnaround time and improves customer satisfaction for D2C brands.