Dedicated Warehousing - Single-Client Fulfilment Centres

Frequently Asked Questions

What is dedicated warehousing and when should a brand choose it over shared?

Dedicated warehousing gives your brand an exclusive fulfilment centre - your own space, your own team, your own SOPs. It's the right choice when you process high daily order volumes, need custom workflows (kitting, bundling, gift wrapping, cold-chain), or require complete operational control. Unlike shared facilities, every square foot and every associate is committed solely to your brand.

What commercial models are available for dedicated warehousing?

Prozo offers two commercial structures for dedicated facilities. Per-use billing charges per pallet stored and per order processed - ideal for brands that want variable costs. Cost-plus billing covers actual operating expenses plus a transparent management fee - preferred by enterprise brands who want granular cost visibility. Both models include full ProWMS deployment and Control Tower governance.

How quickly can Prozo set up a dedicated fulfilment centre?

Typical go-live timelines range from 4 to 8 weeks depending on facility size and customization requirements. This includes site selection or assessment, infrastructure setup, ProWMS deployment, SOP design, team hiring and training, and a controlled pilot phase before full-volume launch. Prozo's operations team manages the entire setup end to end.

What order volume makes dedicated warehousing more cost-effective than shared?

Dedicated warehousing typically becomes more cost-effective when a brand consistently processes 3,000 or more orders per day or stores more than 5,000 pallets. At these volumes, the fixed cost of a dedicated facility is offset by lower per-unit handling costs, custom workflow efficiencies, and priority resource allocation. Prozo's solutions team performs a detailed cost comparison before recommending the switch from shared to dedicated.

Can Prozo run cold-chain operations in a dedicated warehouse?

Yes. Prozo configures dedicated warehouses with temperature-controlled zones - air conditioned (18-25°C), refrigerated (0-10°C), and frozen (-30 to 0°C) - based on your product requirements. Each zone has independent monitoring sensors, FEFO enforcement in ProWMS, and compliance documentation for FSSAI and GDP standards. This makes dedicated cold-chain ideal for pharma, nutraceutical, dairy, and frozen food brands.

How does Prozo handle staffing for a dedicated warehouse?

Prozo recruits, trains, and manages the entire warehouse team on behalf of the brand. This includes warehouse managers, supervisors, pickers, packers, quality inspectors, and inventory controllers. Staff are trained on brand-specific SOPs, ProWMS workflows, and safety protocols. Performance is monitored via Control Tower KPIs, and Prozo handles attrition, seasonal scaling, and shift management without any involvement from the brand's HR team.

What SLA governance is available for dedicated warehousing?

SLA governance is managed through Prozo's Control Tower, which monitors real-time KPIs including order processing time, pick accuracy, dispatch SLA adherence, inventory accuracy, and returns turnaround. Brands receive daily dashboards, weekly performance reports, and monthly business reviews. Any SLA breach triggers an automated exception workflow with root-cause analysis and corrective action tracking.

Can I integrate my existing ERP with Prozo's dedicated warehouse?

Yes. ProWMS and ProOMS offer pre-built integrations with SAP, Oracle, Microsoft Dynamics, Tally, and other major ERPs via API or EDI. Custom ERP integrations are also supported. Data flows bidirectionally - POs, ASNs, inventory levels, order status, and invoices sync automatically between your ERP and Prozo's systems, eliminating manual data entry and ensuring a single source of truth.

What happens if my dedicated warehouse reaches capacity during peak season?

Prozo provides on-demand overflow capacity through its network of pre-vetted, ProWMS-ready facilities. During peak seasons like Diwali or Big Billion Days, additional space is activated within days and operates as an extension of your dedicated warehouse - same ProWMS instance, same SOPs, same Control Tower governance. Once volumes normalize, the overflow capacity is deactivated with zero exit costs.

What types of custom workflows can be configured in a dedicated warehouse?

Dedicated warehouses support any custom workflow a brand requires, including custom inbound QC protocols with brand-specific quality parameters, kitting and bundling operations, gift wrapping stations, cold-chain handling, serial number tracking, age verification for restricted products, and channel-specific packing standards. All workflows are documented as SOPs in ProWMS and enforced through barcode-verified checkpoints, ensuring consistent execution across every shift and team member.