Kitting & Value-Added Services - Custom Operations Inside the Warehouse

Frequently Asked Questions

What types of value-added services does Prozo offer inside the warehouse?

Prozo provides a comprehensive range of VAS operations including sticker pasting, ironing, bundling, gift wrapping, combo creation, quality checks, relabeling, kitting, and brand-specific custom services. All VAS activities are managed within dedicated stations inside the fulfilment centre, tracked through ProWMS with barcode-level traceability, so every unit processed is fully auditable.

How does kitting work within ProWMS and what visibility do I get?

Kitting in ProWMS starts with a VAS work order that defines the components, quantities, and assembly instructions for each kit or combo SKU. Inventory is moved from storage to a dedicated VAS station, where trained operators assemble kits with barcode verification at every step. Once completed, the finished kit is scanned back into saleable stock with a new parent SKU. You get real-time visibility via the Control Tower dashboard - including VAS throughput, completion rates, and any exceptions.

Can Prozo handle seasonal or campaign-specific VAS requirements like gift wrapping?

Absolutely. Prozo's VAS operations are designed for flexibility. Whether you need gift wrapping during festive seasons, special promotional inserts for a marketing campaign, or custom bundling for flash sales, the VAS station workflow in ProWMS can be configured on-the-fly. Temporary VAS work orders can be created, executed, and closed within hours - giving brands the agility to run customized campaigns without any operational friction.

How does Prozo handle combo pack creation for marketplace offers?

Combo pack creation is managed through VAS work orders in ProWMS. The system picks the individual component SKUs from storage, moves them to a dedicated VAS station, and trained operators assemble the combo per brand specifications - including packaging, labeling, and MRP sticker application. The finished combo is scanned as a new parent SKU and returned to saleable inventory, immediately available for allocation on Amazon, Flipkart, or any other connected channel.

What quality checks are performed during kitting and VAS operations?

Quality checks during kitting and VAS include barcode verification of every input component, visual inspection per brand-defined standards, correct quantity confirmation, packaging integrity checks, and MRP/label compliance validation. ProWMS enforces a scan-at-every-step protocol - operators cannot complete a stage without scanning the correct barcode. Camera monitoring at VAS stations provides additional visual audit trails for dispute resolution.

Can Prozo handle garment-specific VAS like ironing, steaming, and tag attachment?

Yes. Prozo operates dedicated apparel VAS stations equipped for garment ironing, steaming, poly-bagging, hang-tag attachment, size-label stitching, and quality inspection per brand guidelines. These services are commonly used by fashion brands selling on Myntra, Ajio, and D2C channels where presentation quality directly impacts customer satisfaction and return rates. VAS throughput and quality metrics are tracked through Control Tower.

How is VAS pricing structured at Prozo?

VAS pricing is per-unit based, calculated according to the complexity and time required for each operation. Simple operations like sticker pasting are priced per sticker applied, while complex services like multi-component kitting or gift wrapping are priced per finished unit. There are no setup fees for standard VAS activities. Custom operations that require specialized equipment or training may involve a one-time configuration fee. All pricing is transparent and agreed upon before operations begin.

Can Prozo scale VAS operations during peak seasons?

Yes. Prozo scales VAS operations by deploying additional trained operators, extending VAS station hours, and activating overflow VAS capacity at secondary facilities within the network. For predictable peaks like Diwali, EOSS (End of Season Sale), and Republic Day sales, scaling is planned in advance based on brand forecasts. For unplanned surges, Prozo can ramp up VAS capacity within 48-72 hours using its flexible staffing model.

Does Prozo provide traceability for VAS-processed inventory?

Yes. ProWMS maintains full traceability for every VAS-processed unit from input SKU to output SKU. The system records which components went into each kit or combo, the operator who performed the work, the timestamp of completion, and the quality check result. This audit trail supports brand compliance requirements, marketplace dispute resolution, and inventory reconciliation across all channels.

Can Prozo handle product assembly or light manufacturing as part of VAS?

Prozo handles light assembly operations such as assembling multi-component products, inserting batteries or accessories into retail packaging, attaching hardware to products, and assembling point-of-sale display units. These are managed as VAS work orders in ProWMS with component-level tracking and quality checkpoints. Full manufacturing operations that require specialized machinery or regulatory licensing are outside the scope of warehouse VAS.